Customer Service

Contact
Store Owner: Lisa Wilson
Hours: Monday thru Saturday 9:00am-7:00pm,Pacific Time
E-mail: lisa@lisaschicboutique.com
Phone: (310) 833-6784
 
Copyright and Legal Notice:
All images and text copy on this site are protected under the Copyright Law.  No content or images from this site may be copied for any use.

There is no relationship between any Swarovski®  company and the manufacturer of the finished product.  "Swarovski" is registered trademark of Swarovski®  AG .

Fraud: We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require all orders are shipped to the same address as that associated with the credit card. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.

International orders:  We ship within the Continental United States only.

Payment Options:
You can pay with Visa, MasterCard, and paypal.  You can also contact us by phone at 310-833-6784 to place your order and make other payment arrangements.

Privacy and Security:  Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose.  We appreciate your interaction with us and we are committed to protect your personal information as we would our own.

See our detailed policy here:  privacy policy.

LisasChicBoutique.com uses industry standard SSL (Secure Socket Layer) encryption to protect data during transmission. SSL ensures that communication, (such as credit card submissions) are not tampered with during transmission. SSL encrypts or scrambles any info sent from you making it virtually impossible to tamper with. The info is unreadable should anyone try to intercept it. In addition, Paypal uses SSL technology to keep your information safe. When you send a payment using Paypal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Returns/Refunds: We at Lisa's Chic Boutique want you to love what you purchase and feel like the DIVA that you are.  But if you're not completely satisfied we will provide an exchange or refund (excluding shipping charges) within 10 days of the purchase date.  However, sales are final on all custom designed and sale items.

Be sure to contact us prior to returning your purchase to obtain a RMA number and to arrange an exchange or refund.

We will not be responsible for items returned without an RMA number.  We also recommend using a reputable shipping carrier with tracking and possibly insurance depending on the value of the item being returned.

All products returned must be in their original condition with original tags attached.  Please use the original packaging materials (protective plastic or bubble wrap) to avoid damage to the items.  Be sure to include a copy of the original purchase invoice to insure proper credit.

Sales Tax:  A sales tax of 8.25% will be charged to all orders shipped within California.

Shipping:
Orders are shipped within the continental United States by USPS priority mail with tracking confirmation. 
We do not accept international orders at this time.  Please contact us to place your order if you would like it shipped outside of the continental United States (Alaska and Hawaii only).

Though most orders will arrive at your door within 2-3 days, you can contact us if you would like to arrange other shipping options.

We ship orders Monday through Friday.  If you place an order on a weekend or a national holiday, your order will be shipped on the following business day.

In an effort to avoid fraud, all orders are checked carefully and will not ship until payment has cleared.  Orders will only be shipped to the address associated with the credit card used to make the purchase.

Special Offers: Lisa's Chic Boutique will occasionally offer special promotional discounts and offers.  To take advantage of special offers, discount codes must be entered during the check-out process.  If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.

Tracking your order:  You will be notified by email once your order is shipped. You may login anytime to check the status of your order, here.

 
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